Information & Communication Technology

We’re looking for an&nbsp;experienced Technical Support Specialist&nbsp;to join our team and play a key role in supporting clients across Australia. If you thrive on problem-solving, enjoy building relationships, and want to be part of a collaborative workplace that values flexibility and innovation, this could be the role for you. <h3>Benefits</h3><ul><li>Flexible hybrid working that balances office collaboration with the freedom to work from home</li><li>An innovative culture that encourages curiosity, problem-solving and continuous improvement</li><li>A growing team with genuine opportunities for career development</li><li>Meaningful work in a business that is shaping the future of telematics</li><li>Occasional interstate travel for client and project work</li><li>Competitive remuneration</li></ul> <h3>Task & responsibilities</h3><ul><li>Be the first point of contact for inbound calls, tickets, and client requests</li><li>Onboard new client databases and guide them through the setup process</li><li>Monitor installation records, stock shipments, and update client information</li><li>Arrange hardware installations with our installer network</li><li>Identify opportunities to improve both client environments and internal systems</li><li>Provide clear and timely technical support across our suite of telematics solutions</li></ul> <h3>Qualification & experience</h3><ul><li>Minimum 1 year experience in a similar ICT support role</li><li>Strong interpersonal skills and the ability to build trusted relationships</li><li>Previous IT customer service experience (phone or face-to-face)</li><li>Hands-on experience in telematics, either supporting, administering or using systems</li><li>Proficiency with Microsoft Office (Excel, Word, etc.)</li><li>Ability to work independently and adapt quickly to new technologies</li></ul>Highly regarded:<ul><li>Knowledge of automotive principles such as vehicle wiring and CANBUS systems</li><li>Familiarity with software development or electronic principles</li><li>Experience with Power BI, Tableau, or other BI tools</li><li>An interest in AI solutions and data innovation.</li></ul>

Annual

We’re looking for an experienced Technical Support Specialist to join our team and play a key role in supporting clients across Australia.

Technical Support Specialist

Full time

We are seeking a dedicated and experienced ICT Support Officer to provide technical support, maintain IT systems, and ensure minimal disruption to business operations. The successful candidate will play a critical role in supporting both hardware and software systems across the organisation.<hr><h3>Key Responsibilities</h3><ul><li>Provide first-level technical support for hardware, software, and network-related issues.</li><li>Install, configure, test, maintain, and administer new and upgraded networks, software databases, and applications.</li><li>Diagnose and resolve technical issues, including system faults and user problems.</li><li>Monitor system performance and ensure systems are running efficiently.</li><li>Maintain IT security protocols and assist in safeguarding data and network integrity.</li><li>Set up and manage user accounts, permissions, and access rights.</li><li>Perform routine system maintenance, backups, and updates.</li><li>Assist in the procurement and deployment of IT equipment.</li><li>Prepare technical documentation, user manuals, and training materials.</li><li>Liaise with external vendors and service providers when required.</li></ul><hr><h3>Skills &amp; Requirements</h3><ul><li>Relevant qualification in Information Technology, Computer Science, or related field.</li><li>At least 1–2 years of relevant work experience (preferred).</li><li>Strong knowledge of operating systems (Windows, macOS), networking, and troubleshooting.</li><li>Familiarity with Microsoft Office 365, cloud services, and database systems.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li></ul><hr><h3>Why Join Us?</h3><ul><li>Supportive and collaborative work environment</li><li>Opportunity for career growth and skill development</li><li>Competitive salary package aligned with industry standards</li></ul><hr><h3>How to Apply</h3>Please submit your resume and a cover letter outlining your suitability for the role

Join our team as an ICT Support Officer—solve tech issues, support systems, and grow your IT career in a fast-paced environment.

ICT Customer Support Officer

This is a hands-on technical role responsible for providing advanced ICT support, performing structured system and application testing, and maintaining the integrity, performance, and security of client ICT environments. The role sits within our service delivery function and works closely with system engineers, cloud engineers, developers, and client stakeholders. <h3>Benefits</h3> <h3>Task & responsibilities</h3><ul><li>Develop, maintain, and implement ICT support procedures, quality assurance processes, and testing strategies for systems, networks, and applications.</li><li>Analyse, diagnose, troubleshoot, and resolve complex technical issues across client ICT environments, including cloud-based and on‑premise systems.</li><li>Provide advanced technical support and engineering‑level problem resolution across Microsoft 365, Azure, networking, security, and business applications.</li><li>Monitor system performance, capacity, availability, and security to ensure systems operate to specification and meet business and client requirements.</li><li>Conduct structured system and application testing, including functional, regression, integration, performance, and security testing.</li><li>Develop, document, and execute formal test plans, test cases, and test scripts for system changes, upgrades, and new deployments.</li><li>Perform system, integration, and user acceptance testing (UAT) for new implementations and enhancements.</li><li>Identify, document, and manage system defects, faults, and performance issues, including root cause analysis and remediation tracking.</li><li>Support the deployment of new client solutions, including migrations and upgrades involving Microsoft 365, SharePoint, and Azure environments.</li><li>Prepare and maintain technical documentation, including test plans, defect reports, standard operating procedures, and client system records.</li><li>Collaborate with internal engineers, vendors, and clients to resolve complex technical issues and support continuous improvement initiatives.</li><li>Ensure compliance with internal processes, client service level agreements (SLAs), cybersecurity standards, and data governance requirements.</li><li>Provide technical guidance, knowledge transfer, and training to users and team members as required.</li><li>Maintain awareness of emerging technologies, industry standards, and best practices to support service quality and innovation.</li></ul> <h3>Qualification & experience</h3><ul style="list-style-type:disc;"><li>A bachelor’s degree or higher in Computer Science, Information Technology, Information Systems, Software Engineering, or a closely related field plus three years of relevant work experience; OR a minimum of five (5) years of relevant professional ICT experience and/or relevant vendor certifications.</li></ul><ul><li>Proven experience in ICT support and systems or application testing within complex or enterprise ICT environments.</li><li>Strong analytical and problem‑solving skills, with the ability to diagnose and resolve technical issues across hardware, software, operating systems, networks, and applications.</li><li>Experience preparing and executing structured test plans, test cases, and test scripts, and documenting test outcomes.</li><li>Sound understanding of ICT infrastructure, system architecture, networking fundamentals (including DNS, TCP/IP, and firewalls), and quality assurance principles.</li><li>Experience using service desk and defect tracking systems (e.g. Jira, ServiceNow, or equivalent).</li><li>Strong written and verbal communication skills, with the ability to liaise effectively with technical and non‑technical stakeholders.</li><li>Ability to work independently and collaboratively within a professional ICT service delivery team.</li></ul>

ICT Support and Test Engineer

<h1 data-start="197" data-end="243">GraphQL Architect / Principal Engineer</h1>
Melbourne preferred - Sydney considered $190,000 - $200,000 + Super
You're not the sort of engineer who drops GraphQL on a CV because you once consumed an API from the frontend.
You've gone properly deep - schema design, performance, governance, scaling, and helping teams use it well.
If that sounds like you, this role gives you the chance to help shape a GraphQL Centre of Excellence in a craft-driven engineering environment working alongside a major ASX-listed business.
This is a role for someone who still cares about the craft. Someone who can go from architectural thinking to technical detail without losing credibility with either developers or stakeholders. Someone who knows that using GraphQL well is not just about standing up an endpoint - it is about patterns, guardrails, performance, and helping teams apply it properly.
<h2 data-start="1111" data-end="1137">What you'd be doing</h2>
You'd be brought in as a genuine GraphQL specialist.
Your job would be to help shape how the business uses GraphQL in a scalable, efficient, and sustainable way. That includes both the technical foundations and the practical uplift of the developers around you.
You'd be involved in:
<ul data-start="1425" data-end="1967">
<li data-start="1425" data-end="1490">shaping GraphQL best practice, standards, and reusable patterns</li>
<li data-start="1491" data-end="1562">guiding schema design, resolver strategy, governance, and performance</li>
<li data-start="1563" data-end="1635">helping developers use GraphQL in a highly efficient and pragmatic way</li>
<li data-start="1636" data-end="1711">contributing to setup, configuration, and production-ready implementation</li>
<li data-start="1712" data-end="1813">supporting a broader Centre of Excellence model rather than just solving for a single delivery team</li>
<li data-start="1814" data-end="1888">advising on where GraphQL fits best across a wider engineering landscape</li>
<li data-start="1889" data-end="1967">helping create something well-engineered, not fashionable for the sake of it</li>
</ul>
<h2 data-start="1969" data-end="1993">What you'll bring</h2>
You'll likely bring a mix of the following:
<ul data-start="2039" data-end="2553">
<li data-start="2039" data-end="2111">deep commercial experience with GraphQL in production environments</li>
<li data-start="2112" data-end="2192">deep software engineering capability, ideally from a Java-based background</li>
<li data-start="2193" data-end="2257">experience in complex, distributed or event-driven systems</li>
<li data-start="2258" data-end="2342">strong understanding of API design, system integration, and engineering trade-offs</li>
<li data-start="2343" data-end="2377">experience with AWS or Azure</li>
<li data-start="2378" data-end="2459">the ability to mentor and guide other engineers through good technical practice</li>
<li data-start="2460" data-end="2553">enough hands-on credibility to influence strong developers through substance, not job title</li>
</ul>
<h2 data-start="2555" data-end="2600">You'll stand out if you've worked with</h2>
<ul data-start="2601" data-end="2826">
<li data-start="2601" data-end="2635">GraphQL in Java environments</li>
<li data-start="2636" data-end="2663">event-driven architecture</li>
<li data-start="2664" data-end="2720">federation, schema governance, or resolver performance</li>
<li data-start="2721" data-end="2756">enterprise patterns and standards</li>
<li data-start="2757" data-end="2826">engineering teams where quality, efficiency, and craft still matter</li>
</ul>
<h2 data-start="2828" data-end="2861">Why this role is different</h2>
A lot of roles mention GraphQL.
Very few ask you to help define how GraphQL should be used properly in a meaningful enterprise environment.
This one does.
You'd have the chance to shape standards, influence capable developers, and build a Centre of Excellence that has real impact beyond one project or one team. You'd be doing it in an environment that values technical depth, respects engineering judgement, and wants someone who can bring both expertise and pragmatism.
<h2 data-start="3344" data-end="3372">This will suit you if</h2>
<ul data-start="3373" data-end="3715">
<li data-start="3373" data-end="3412">you've gone genuinely deep on GraphQL</li>
<li data-start="3413" data-end="3479">you enjoy teaching strong engineers, not just coding beside them</li>
<li data-start="3480" data-end="3541">you care about efficiency, quality, and patterns that scale</li>
<li data-start="3542" data-end="3623">you're comfortable moving between hands-on engineering and technical leadership</li>
<li data-start="3624" data-end="3715">you want your expertise to shape how a business works, not just what it ships this sprint</li>
</ul>
<h2 data-start="3717" data-end="3744">Location and package</h2>
<ul data-start="3745" data-end="3845">
<li data-start="3745" data-end="3770">Melbourne preferred</li>
<li data-start="3771" data-end="3811">Sydney considered for the right person</li>
<li data-start="3812" data-end="3845">$190,000 - $200,000 + Super</li>
</ul>
 Skills:<ul><li>GraphQL</li><li>GraphQL Architect</li><li>Principal Engineer</li><li>Java</li><li>Software Engineering</li><li>Event-Driven Architecture</li><li>API Design</li><li>AWS</li><li>Azure</li><li>Architecture</li><li>Engineering Standards</li><li>Developer Enablement</li><li>Federation</li><li>Schema Design</li><li>Melbourne</li></ul>Salary benefits: Superannuation

GraphQL Architect / Principal Engineer
Melbourne preferred - Sydney considered $190,000 - $200,000 

GraphQL Principal Engineer

Role OverviewAn experienced Senior Consultant is sought to support complex enterprise service transformation initiatives centred on SAP S/4HANA Service Management. The role suits a practitioner who combines deep functional expertise with solution leadership experience.The successful candidate will shape service operating models and lead teams to implement service solutions.&nbsp; A background in SAP CRM Service Management and SAP ERP SD module is essential.&nbsp; This position requires strong stakeholder engagement, excellent consulting skills and solution-selling capability.It suits a consultant who enjoys shaping outcomes rather than only configuring solutions.&nbsp;Key ResponsibilitiesThe role will:<ul><li>Lead solution design for S/4HANA Service Management across Regular and Advanced Execution scenarios in Private and public cloud environments.</li><li>Drive alignment between business service strategy and enterprise architecture</li><li>Lead integration design across Service Management and SD, Finance and Procurement</li><li>Support Resource-Related Billing and Event-Based Revenue Recognition implementation approaches</li><li>Facilitate fit-to-standard workshops and executive design sessions</li><li>Provide delivery leadership across Agile and hybrid implementation environments</li><li>Coordinate cross-stream integration with CX platforms</li><li>Support post-go-live optimisation and remediation activities</li><li>Mentor consultants and contribute to capability uplift within delivery teams</li></ul>Skills And Experience RequiredCandidates should demonstrate:<ul><li>15+ years of SAP delivery experience within service and customer operations domains</li><li>Proven leadership across S/4HANA Service Management implementations.&nbsp; A minimum of two full SAP S/4 Private Cloud Service Management implementations from Design to go live.</li><li>Experience designing integrated service architectures based on Service Management across multiple SAP modules</li><li>Hands-on configuration in Service Management and understanding of Advanced Execution scenarios</li><li>Experience supporting Resource-Related Billing and EBRR concepts</li><li>Confidence working with Agile delivery frameworks such as SAFe, Jira, or Octane</li><li>Experience operating as Service SME, Stream Lead, or Functional Architect</li><li>Capability facilitating workshops with business and technical stakeholders</li><li>Strong communication skills suitable for multinational delivery environments</li></ul>Qualifications Required<ul><li>A degree in a Technology Discipline is required, or 5 years of work experience in lieu</li><li>Certification in S/4HANA Service Management Private Cloud</li></ul>Highly Regarded ExperienceThe following will strengthen suitability:<ul><li>Experience supporting upgrade or remediation programmes</li><li>Integration leadership across Salesforce or adjacent CX ecosystems</li><li>Background supporting contact centre or installed base service models</li><li>Certification in other SAP modules and solutions</li></ul>What Success Looks LikeWithin the first six months, the consultant will:<ul><li>Establish credibility as the Service domain authority</li><li>Be known in the Australian SAP community as a specialist in Service Management</li><li>Be a trusted advisor to our customers and team members</li><li>High utilisation across billable work and sales opportunities.</li></ul>&nbsp; <h3>Benefits</h3>This role offers a rare opportunity to operate at the forefront of SAP S/4HANA Service Management transformation in Australia. It suits experienced consultants who want to influence enterprise service strategy, lead complex delivery outcomes, and strengthen their standing as recognised Service domain specialists.<h3>Establish Yourself As A Recognised Service Management Authority</h3>You will be positioned as a specialist in SAP S/4HANA Service Management across the Australian market. The role supports active participation in major transformation programmes and enables you to build visibility as a trusted advisor to both customers and senior delivery teams.This is an opportunity to move beyond configuration-led delivery and operate as a Service domain leader shaping operating models and enterprise solution direction.<h3>Lead Enterprise-Scale Service Transformation Initiatives</h3>You will take ownership of solution design across Regular and Advanced Execution Service Management scenarios in both Public and Private Cloud environments. The role includes responsibility for aligning service strategy with enterprise architecture across Sales and Distribution, Finance, Procurement, and Customer Experience platforms.This breadth of engagement strengthens your capability as a Service architecture specialist rather than a single-stream functional consultant.<h3>Expand Your Commercial And Advisory Influence</h3>You will contribute to solution shaping activities supporting both delivery and sales opportunities. This exposure strengthens your consulting profile and builds experience working with executive stakeholders during transformation planning and design phases.The role provides a pathway towards Functional Architect, Domain Lead, or Practice leadership positions.<h3>Strengthen Your Expertise In High-Value Service Execution Scenarios</h3>You will work directly with advanced Service Management capabilities including:<ul><li>Resource-Related Billing</li><li>Event-Based Revenue Recognition</li><li>Advanced Execution service models</li><li>Integrated service architectures across ERP and CX platforms</li></ul>These areas are increasingly central to complex service transformation programmes and significantly strengthen long-term market positioning.<h3>Operate In A Leadership Role Across Delivery Teams</h3>You will mentor consultants and contribute to capability uplift across Service Management delivery teams. This provides a structured opportunity to influence solution quality and strengthen your leadership profile within major SAP programmes.<h3>&nbsp;</h3>This role is designed for consultants who want to shape outcomes, influence enterprise service transformation direction, and strengthen their standing within the Australian SAP community. <h3>Task & responsibilities</h3><ul><li>Lead solution design for S/4HANA Service Management across Regular and Advanced Execution scenarios in Private and public cloud environments.</li><li>Drive alignment between business service strategy and enterprise architecture</li><li>Lead integration design across Service Management and SD, Finance and Procurement</li><li>Support Resource-Related Billing and Event-Based Revenue Recognition implementation approaches</li><li>Facilitate fit-to-standard workshops and executive design sessions</li><li>Provide delivery leadership across Agile and hybrid implementation environments</li><li>Coordinate cross-stream integration with CX platforms</li><li>Support post-go-live optimisation and remediation activities</li><li>Mentor consultants and contribute to capability uplift within delivery teams</li></ul> <h3>Qualification & experience</h3><ul><li>15 years + work experience in SAP Service Management and CRM</li><li>A degree in a Technology Discipline is required, or 5 years of work experience in lieu</li><li>Certification in S/4HANA Service Management Private Cloud</li></ul>

Enterprise S/4HANA Service Transformation Programmes

Senior SAP S/4HANA Service Management Consultant / Lead

The Developer Programmer will be responsible for designing, developing, testing, and maintaining software applications and systems that support business operations. You will work closely with management and operational teams to understand requirements and deliver scalable, secure, and user-friendly solutions.This role requires strong technical expertise, problem-solving ability, and a proactive approach to improving systems and workflows. <h3>Benefits</h3>In Sunnyday Carers Pty Ltd, we offer:<ul><li>Competitive salary package based on experience.&nbsp;</li><li>Opportunity to work in a growing organisation with strong industry impact.&nbsp;</li><li>Career progression and professional development opportunities.&nbsp;</li><li>Supportive and collaborative work environment.&nbsp;</li></ul> <h3>Task & responsibilities</h3><ul style="list-style-type:disc;"><li>Develop, test, and implement software solutions that meet organisational and system requirements.&nbsp;</li><li>Write and maintain efficient code while ensuring alignment with technical designs and quality standards.&nbsp;</li><li>Identify, troubleshoot, and fix software issues to maintain reliable system performance.&nbsp;</li><li>Analyse business needs and system workflows within the NDIS environment to define technical solutions.&nbsp;</li><li>Review existing systems and suggest improvements to address limitations and improve efficiency.&nbsp;</li><li>Contribute to system design decisions by providing technical input and recommending suitable solutions and upgrades.&nbsp;</li><li>Work closely with internal teams to convert operational and compliance needs into functional software features.&nbsp;</li><li>Build and support integrations between internal systems and external platforms, including CRM and service tools.&nbsp;</li><li>Create and maintain clear technical documentation, including system notes, guides, and process documentation.&nbsp;</li><li>Support secure system operations by ensuring data protection, reliability, and compliance with relevant standards.&nbsp;</li></ul> <h3>Qualification & experience</h3><ul><li>Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.&nbsp;</li><li>Minimum 3 years of relevant work experience as a Developer Programmer.&nbsp;</li><li>Proficiency in programming languages such as Java, Python, C#, or JavaScript.&nbsp;</li><li>Experience with database management (SQL, MySQL, or similar).&nbsp;</li><li>Familiarity with web development frameworks and cloud-based systems.&nbsp;</li><li>Strong analytical and problem-solving skills.&nbsp;</li><li>Excellent communication and documentation abilities.&nbsp;</li><li>Ability to work independently and collaboratively within a team.&nbsp;</li></ul>

Are you permanent resident or Australian citizen ?

Do you have current work right to work in Australia ?

Sunnyday Carers is seeking a skilled and motivated Developer Programmer to support the development and  maintenance of our systems and platforms.

Developer Programmer

A leading global business transformation and consulting organisation is seeking a Director - Digital Transformation to join its ANZ leadership team, with a focus on supporting major travel and hospitality clients.
This is a newly created role driven by continued growth across the travel portfolio. The position will suit a senior transformation leader with strong consulting capability, deep experience in customer experience and digital transformation, and the ability to shape strategic point of view, influence senior stakeholders, and lead complex client programs from concept through execution.
You will play a key role in helping enterprise clients reimagine customer journeys, modernise service operations, and unlock value through a combination of strategy, process optimisation, technology enablement, AI, automation and operating model transformation.
The role
<ul>
<li>Lead complex digital transformation initiatives across customer experience and service operations</li>
<li>Partner with senior client stakeholders to define transformation roadmaps, future-state strategies and business value cases</li>
<li>Develop compelling point-of-view material and strategic recommendations for client environments in the travel domain</li>
<li>Drive CX transformation programs across people, process and technology</li>
<li>Support initiatives spanning omnichannel service, self-service, automation, cloud platforms and AI-enabled customer experience</li>
<li>Facilitate customer journey analysis and service redesign across key customer touchpoints</li>
<li>Work closely with cross-functional consulting, delivery, technology and operations teams to deliver scalable outcomes</li>
<li>Contribute to solution shaping, opportunity development and broader growth across the ANZ travel portfolio</li>
</ul>
About you
<ul>
<li>Significant experience in digital transformation, CX consulting, customer operations transformation, or service transformation</li>
<li>Strong consulting capability, with the ability to engage at executive level and shape strategic recommendations</li>
<li>Experience leading enterprise-scale transformation programs across customer, operational or service environments</li>
<li>Exposure to customer experience transformation as a core capability</li>
<li>The ability to create high-quality presentations, transformation narratives and executive-facing recommendations</li>
<li>Experience working with or advising clients in travel, hospitality, tourism, aviation or broader service-based sectors will be highly regarded</li>
<li>Exposure to AI, automation and modern customer service technologies will be viewed favourably</li>
<li>Strong communication, facilitation and stakeholder management skills</li>
</ul>
Why join?
<ul>
<li>Newly created leadership role with strong visibility and influence</li>
<li>Opportunity to shape transformation outcomes across major travel-sector clients</li>
<li>Join a globally backed consulting and business transformation environment</li>
<li>High-impact role combining strategy, client engagement and delivery leadership</li>
<li>Strong remuneration package and executive-level career scope</li>
</ul>
Apply
if you are a senior transformation leader with a strong consulting background and experience across CX, digital strategy or service transformation, we would welcome a confidential discussion.Salary benefits: +Super +Bonus

A leading global business transformation and consulting organisation is seeking a Director - Digital

Director - Digital Transformation

Main Responsibilities and duties for the ICT Business Analyst will include:- Establishing ERP needs via business process analysis and consultation.- Analysing existing infrastructure and performing IT system enhancements.- Writing customized programs and scripts, as well as configuring ERP applications.- Developing user-friendly functionalities and interfaces.- Installing software and ensuring seamless integration with IT systems.- Performing diagnostic tests and resolving issues to optimize performance.- Providing technical support and training ERP end-users.- Preparing development progress updates and documenting ERP processes.- Adhering to company policies and industry regulations.- Keeping abreast of the latest ERP upgrades and offerings.&nbsp;Requirements:- Tertiary qualification in information technology, computer science, or similar preferred.- 1 year software power user (NetSuite desirable)- A background in business administration, project management, management or a related field will be advantageous.- In-depth knowledge of ERP development tools, coding languages, and business processes.- Great organisational and time management skills.- Exceptional interpersonal, collaboration, and communication abilities.- Excellent analytical and problem-solving skills.

We are currently seeking a motivated and experienced Enterprise Resources Planning (ERP) Specialist to join our team at our Perth branch in Kewdale

ICT Business Analyst

ICT Business Development Manager&nbsp;Industry: Fintech | IT Services &amp; BlockchainEmployer: Webcom Systems Pty Ltd.ABN: 60 623 717 493Location: Royal Park 5014Position: Full-time (38 hours per week), ongoingSalary: - $120,000 to $150,000 excluding superannuationPublished by- Efficient Recruitment services pty ltd on behalf of Webcom Systems Pty Ltd. <h3>Benefits</h3>Position Description – ICT Business Development ManagerWebcom Systems is seeking a highly motivated and commercially driven ICT Business Development Manager to join our growing team. As a leading provider of blockchain, fintech, and enterprise technology solutions, we are looking for a professional who can drive business growth and expand our presence across local and international markets.In this role, you will be responsible for identifying new business opportunities, developing client relationships, and promoting our innovative ICT solutions, including blockchain platforms, and remittance technologies. You will work closely with potential clients to understand their business needs and present tailored technology solutions that deliver value.The position also involves preparing proposals, negotiating commercial agreements, and collaborating with internal technical teams to ensure smooth project delivery. The ideal candidate will have strong communication skills, a proven ability to generate new business, and experience in ICT or technology-driven environments. <h3>Task & responsibilities</h3>Key Responsibilities:* Conduct market research and competitor analysis to identify emerging opportunities, customer demands, and growth areas within ICT, blockchain, and fintech sectors.* Develop and maintain a pipeline of prospective clients using industry networks, digital platforms, referrals, and targeted business development strategies.* Engage with existing and potential clients through meetings and presentations to identify business needs and uncover sales opportunities.* Analyse client requirements and recommend suitable ICT solutions, including blockchain platforms, fintech systems, and enterprise software services aligned with operational objectives.* Promote the organisation’s ICT products and services by delivering tailored presentations, demonstrations, and proposals to prospective and existing clients.* Prepare detailed commercial proposals, including pricing structures, service scope, and delivery timelines, ensuring alignment with client expectations and organisational capabilities.* Lead negotiations with clients to finalise agreements, contracts, and service terms while ensuring commercial viability and compliance.* Coordinate with internal technical teams, developers, and project managers to ensure smooth transition from sales to implementation and service delivery.* Oversee onboarding of new clients and facilitate effective delivery of ICT solutions in accordance with agreed specifications and timelines.* Maintain strong relationships with key clients to ensure satisfaction, encourage repeat business, and identify opportunities for additional services or solutions.* Monitor industry trends, regulatory developments, and technological advancements to support informed business development strategies.* Track sales performance, maintain accurate records of business development activities, and prepare reports on revenue, pipeline status, and market insights for senior management.* Contribute to organisational growth strategies by supporting marketing initiatives, partnerships, and expansion into new markets and industry sectors. <h3>Qualification & experience</h3>Skills and Experience Required:Bachelor’s degree or higher qualification.Minimum of 3–5 years of relevant experience in business development, sales, or client relationship management within the ICT, fintech, or technology sector.&nbsp;Strong understanding of ICT solutions, including blockchain technologies, fintech platforms, digital products, or enterprise software services.&nbsp;Demonstrated ability to identify new business opportunities, generate leads, and convert prospects into long-term clients.&nbsp;Experience in preparing business proposals, negotiating contracts, and managing commercial agreements.&nbsp;Proficiency in CRM systems, digital communication tools, and Microsoft Office Suite.&nbsp;Excellent communication, presentation, and stakeholder engagement skills, with the ability to liaise effectively with clients, partners, and internal technical teams.&nbsp;Strong analytical and strategic thinking skills, with the ability to assess market trends and contribute to business growth strategies.

How many years’ experience do you have relevant to the advertised position?

Are you happy to check your past work experience reference with your past employers?

Webcom Systems is seeking a highly motivated and commercially driven ICT Business Development Manager.

ICT Business Development Manager

Mobile Experts Brother Pty Ltd are currently seeking a full-time Hardware Technician for our business located in cairns.Your duties will include:Assess software and hardware needs to develop effective solutionsProvide technical support by responding to user inquiries and troubleshooting issuesModify and customise existing programs to meet user requirementsInstall, configure, and update relevant software applicationsOptimise the performance and efficient use of systems and equipmentSet up and manage computer networksDesign, develop, and maintain websitesDiagnose and repair peripheral devices such as printers, terminals, and modemsRepair and maintain mobile phones&nbsp;In return you will receive:• Package: $78000 per annum plus superannuation• Position: Full time (38 hours a week)• Ongoing support from our teamRequirements of position• AQF Associate Degree, Advanced Diploma or Diploma and at least 1 year of relevant work experience or 3 years of experience to substitute formal qualificationIf you are interested in this position, please send us your resume.Please note only email applications will be accepted and only shortlisted candidates will be contacted.

Repair expert needed! Competitive salary, career growth, health insurance & flexible work arrangements await.

Hardware Technician

Help Desk & IT Support


                        
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